Frequently Asked Questions

Below are some of the most common garage door questions we receive. Don’t see your question below? Give us a call!

How do I know who to call for a garage door repair Louisville, KY?

There is an enormous amount of garage door companies in the Louisville Ky area that do garage door repair.  There are several factors to consider when deciding on who to call when you need a garage door repair or even a replacement garage door:

  1. Has the garage door company been in business for more than 5 years? 
  2. Is the company a local garage door company specializing in garage door repair? 
  3. Does the garage door company have excellent reviews?
  4. Does the garage door company have a professional presentation?  

Want to learn more about choosing a professional, see the video on choosing a garage door repair company in Louisville below.


What are garage door torsion springs and how do torsion springs work?

Garage Door torsion springs are the primary part that moves any overhead door.  A garage door without torsion springs or with a broken spring is next to worthless and is basically a wall.  Torsion springs’ primary job is to offset the actual weight of your overhead door.  When the spring is not there, or you have a broken spring now you or your garage door opener must pick up the entire weight of the door.  I get told a lot that “well that door is just a lightweight metal door, it doesn’t need springs”.  It is true that many of the builder grade door that are installed in new homes are lighter than the old wood doors.  The new doors for an average 2-car garage door will weigh 180-220 lbs without springs.  The average person is not going to be able to pick up a garage door with no torsion springs.  Most of the 2-car garage doors will have two springs bolted together in the center of the door.  When one spring is broken, the door will weigh 90-110 lbs, which is still more than most people can lift.  None of the garage door openers for residential garage doors are designed to pickup more than 20-30 lbs on a regular basis.  On top of that, the door is definitely not designed to be pulled on by more than 20-30 lbs.  I see homeowners trying it all the time and they are doing nothing but damaging either the door or the opener and unfortunately sometimes both.

To learn more about garage door springs, please see our dedicated page to torsion springs.

Can I replace panels on a wood garage door?

This is a common question that we receive from homeowners with older wood doors.  Wood doors have not been produced on a mass scale since the 1980’s.  Due to the construction of the wood garage doors and in many cases, the lack of maintenance to the wood garage doors, the bottom section will receive water damage.  If the door was not painted on a regular basis and the seal on the bottom of the garage door replaced periodically, water will easily get in the door and cause severe damage.  The short answer is yes, the door section can be replaced, but this comes with a very large disclaimer.  The door section will likely have to be built by a custom wood worker, so it is cost prohibited to do this.  With the cost of the current mass-produced steel garage doors being what they are, an entire new steel garage door will cost far less than replacing the entire door with a steel garage door that will never have to be painted.  There are many custom designs available and colors available including doors that appear to be stained wood.  With these new options that are available, you can have the look of a wood garage door with the low maintenance qualities of a new steel garage door. 

Absolute Overhead Door will come to your home free of charge, show all of the options available, measure the opening and clearances, and give you an installed price for replacing your garage door panels or door. 

Can I replace panels or door sections on my garage door?

In some cases, individual door sections can be replaced on an existing garage door.  There are two things to consider when making this decision.  First is how old and what brand is your existing garage door.  Some manufacturers change the designs every few years to prevent customers from being able to change individual sections.  In other cases, when a door is more than 3-4 years old, if the sections are still made you can change the sections and mechanically the door will work fine.  The down side is what the finished product will look like.  The new section that does not have faded paint or dirt on it will stand out for ever.  The only remedy to this issue to replace all of the door sections so they look the same.   

Most manufacturers will put a sticker on the end of the door (the 2” thick part by the track).  This sticker usually will give the manufacturer’s name and model.  Sometimes it will tell the company that installed the door as well.  The company name is one the door if it was direct shipped from the manufacturer to the dealer.  The dealer that installed the door should have a sticker on the inside face of the door with a name and number.   

Absolute Overhead Door sells several brands of new Garage doors and has access to almost every brand that is still made.  Call us today to get a free quote on replacing your door sections or door. 

How do I install a new garage door opener?

How do I install a new garage door?

How do I know when it is time to replace my garage door?


There are several reasons that you would need or want to replace your garage door.   

If your existing door is a wood garage door, most of them we see are ready to be replaced.  Wood garage doors have not been mass produced since the 1980’s so all of the wood doors left are over 30 years old.  If the door was not painted every few years, there is most likely severe water damage. 

If you have a steel garage door, the most common reason to replace your garage door is there is damage to the door sections.  Most of the “builder grade” doors will last 8-12 years and then will develop tears in the structure of sections.  When this happens, the door will sag in the up position and the problem gets worse every time that you raise and lower the door.  Eventually the door will not close at all without assistance pushing up in the middle of the door.  This situation can be very dangerous because if you continue to do this the sections will eventually collapse completely and not feel good if you or someone happens to be under it when it happens. 

The second reason to replace a steel garage door is because it was hit by a vehicle.  Most people that have not done this think it rarely happens.  We go to more than one house everyday that vehicles have come in contact with the garage door and caused damage in varying degrees.  Depending on the age, model, and design you can sometimes replace individual sections and in some cases, you will have to replace the entire door. 

The last reason to replace a steel garage door is simply you do not like what your door looks like.  Replacing an old door is one of the best investments you can make to improve the overall look of your house. 

Absolute Overhead Door will come to your house free of charge to give you a consultation on options available to make an educated decision on replacing your garage door.

How do I replace my garage door weather seal?

Replacing the weather seal on a garage door can be done by most with some mechanical ability.  There are two major types of seals that are used and are dictated by what your door is made of.   

Wood garage doors have a flat rubber strip that is nailed to the bottom of the garage door.  To remove the old seal just simply rip off the old seal and then remove any nails that did not come off while pulling off the weather stripping.  Once all of these are removed, roll out the new seal and cut it the same length as the width of the garage door.  Then using roofing type nails, nail the new weather-stripping to the bottom of the garage door. 

Steel garage doors use a completely different type of weather seal.  It is commonly referred to as a loop seal.  When not installed it is flat and most have a small “T” on each end.  The T’s slide on to a retainer that is located on the bottom of the door.  To replace this seal, pull off a small piece of the old seal and make sure your seal has a T on each side.  If it does not, you will likely have to replace the retainer as well because most of the new weather stripping is considered universal seal and almost all manufacturers use this type of seal on their new garage doors.  At one time about half of the garage door manufacturers produced their own seal so there are many different types of seals on some of the older steel garage doors.  Once you have determined that you have the universal type seal, raise your door about ¾ of the way up.  Then simply slide the old seal out of the retainer.  Sometimes this is not an easy process depending on the condition of the old seal, dirt, or damaged retainer.  As long as the old seal comes out easy, the new seal should be lined up in the two tracks and slide the seal all the way across the width of the door.  This process is far easier with two people.  One person pulls on the rubber while the other person guides the seal into the retainer.  Leave the seal about 3 inches long on each end of the door.  Tuck the “extra” seal back into itself which will prevent the new seal from falling out of the door. 

If this seems too complicated or it is more than you want to attempt, call Absolute Overhead Door and we will send a technician with a fully stocked truck to perform this service for you. 

How much is a new replacement garage door?

This is a popular question that we get.  Unfortunately, it is a difficult one to answer without a salesperson taking measurements of your garage door opening in the field.  There are several key measurements that a garage door company must have to determine the proper size garage door to quote.  

To learn more about the process of quoting a garage door and how to choose a door, please see our Residential Garage Door page.

What do I do when I have water running under my garage door?

This issue can be a result of one of more issues.  The first thing to check is that your bottom weather seal is flexible and there are no missing areas of the seal.  Second, check to see that the concrete floor is flat with no cracks that make the concrete unlevel.  Third, make sure that the concrete is sloped away from the garage door so when water hits the concrete it drains away from the garage door. 

If the weather stripping is not flexible, this is the first thing that needs to be addressed by replacing the weather stripping.  If you have either concrete issue, the only way to truly repair it is to replace the concrete.  There is another product called stormshield that glues to the concrete and looks like a rubber version of an exterior door threshold.  It has an approximate ¾” tall dam to prevent water from coming under the door.  This product will only work when the floor is flat.  We recommend that after replacing the weather seal and the door still leaks, call Absolute Overhead Door to evaluate what should be done to fix the situation.

What is the warranty on my new replacement garage door opener?

If your garage door opener has been replaced by Absolute Overhead Door or another reputable garage door company, you will have between a 1-year and up to a lifetime warranty.  If Absolute Overhead Door installed the garage door opener, there will be a label on the opener with our company name and phone number on it.  Feel free to contact our office and we will have a record of the installation and be able to give you warranty information.

What is the warranty on my new replacement garage door?

The warranty on replacement garage doors that Absolute Overhead Door sells and installs varies depending on the model of the door.  The minimum warranty that we give is one year on the parts and labor and the manufacturer warranties the door finish of the door sections for 15 or more years.  If there is a question about warranty, feel free to call our office at Absolute Overhead Door and we should have a record of your warranty.

What do I do when my garage door won’t open?


When the wall button or remote control is pressed on the garage door opener and the door does not move or moves slightly there are a few things that need to be inspected.  First, look at the torsion springs located over the top of the garage door.  See pictures below 

garage door broken torsion spring

If the spring is broken, do not attempt to open the door again.  If you do, it will cause damage to the garage door and the garage door opener.  The garage door opener has safety systems built in it and designed to stop when a certain weight threshold is exceeded.  This is to prevent damage and prevent a safety problem. 

If the torsion springs are not broken and the opener did not attempt to open, the issue is most likely with the garage door opener.  Once it is determined that the problem is with the garage door opener, you can simply pull down on the handle hanging from the trolley on the garage door opener and this will release the garage door from the opener.  Now you can simply raise the garage door manually. 


Absolute Overhead Door can repair either of these issues with same day service. 

Why will my garage door not close when I hit the garage door opener button?

The most common cause for a door not to close is either a misaligned safety eye or something in front of a safety eye.  There should be a safety eye at the bottom of the track on each side of the garage door.  Inspect these eyes for misalignment.  There is a lens on the inside face of each eye and they should be pointing directly at each other.  Most of them will have a thumbscrew that you can loosen and align the safety eye and then retighten the thumbscrew.  When successful there should be a solid light on each eye.  The color of the light will vary depending on brand and model but all of them have an LED light on them when working properly. 

The next thing to try is to hold the wall button until the door goes all the way to the ground.  This will not work with remote controls, only the wall button because it is wired directly to the motor.  Watch the door close to make sure there is not something wrong with the door itself.  If the door closes with this method, there is something wrong with the safety eyes because holding the button simply overrides the safety eyes.  Check your alignment again.  If they are aligned, you could possibly have a bad eye.  This is much harder to self-diagnose so we recommend calling our office to schedule an appointment to service your garage door. 

The last thing that could be wrong is a mechanical failure of the torsion spring system.  This is absolutely not something you want to repair on your own unless you have vast experience working on garage doors.  When the door is up position and you do something wrong trying to repair it, the door can fall to the ground in multiple ways.  If you happen to be under the garage door when it falls, let’s just say it will not be a good day for you. If you determine there is a mechanical failure, please don’t hesitate to call our office at Absolute Overhead Door to schedule a trained expert to repair your garage door. 

Why will my garage door only open 1 ft off the ground when I hit the Garage Door opener button?

The most likely cause for a garage door to only open a few inches when hitting the garage door opener remote control or the garage door opener wall button is that the door has a broken torsion spring.  The picture below is an example of what a broken torsion spring looks like. 

garage door broken torsion spring

The garage door opener stopping after moving only a few inches is a result of safety mechanisms that are built into the garage door opener.  The torsion springs are there to offset the weight of the garage door and your garage door opener is there to put the garage door in motion.  When you develop a broken torsion spring the door goes from weighing only a few pounds to sometimes weighing as much as 200 pounds.  The garage door opener should not pick up a door that weighs more than 30 pounds.  The garage door opener must be mounted to pull on the door at the top and this is the weakest part of the door and there should also be a strut (reinforcement) on the door to help offset the weak part of the door.  If the opener pulls on the door enough to raise a garage door with a broken spring, you will damage the top of your door.  There is no residential door made by any manufacturer that can withstand this amount of pressure without damaging the door. 

If you do have a broken spring, we highly recommend that you call a professional garage door repair company immediately.  This repair is extremely dangerous to anyone who changes torsion springs.  There are stories every day of trained technicians that have experienced extreme injuries up to and including death by making a minor mistake while changing broken torsion springs.  The untrained person is in extreme danger of injury attempting this repair.  Most two-car garage doors have two torsion springs and the spring that is not broke is storing an unbelievable amount of energy.  The slightest mistake when relieving this tension will result in injury.  Any body part that is in the way of the spring unwinding will be cut or possibly removed.  There is no second chance because you will not be able to stop the torsion spring from unwinding once it starts. 

At Absolute Overhead Door, we offer same day and emergency service to get you out of your garage when you do experience a broken torsion spring.  For more information about torsion springs see the other answered questions about broken springs.

Why will my garage door opener remote control not open my door?

There are several reasons that a remote control will not open a garage door.  First is that the batteries could be dead in the remote control.  Second, is on some of the older models there can be electrical interference that is preventing the radio signal from hitting the motor.  If this is your issue there is a very good chance that the only way to eliminate the issue is to replace the entire opener.  The new openers run on a different and much stronger radio frequency that has little interference issues.  Third, is the remote control itself could be bad.  If you have tried the first options and it does not work, try using the wall button.  If the wall button which is wired to the motor works than you likely have a bad remote control.  Lastly, sometimes we will have customers that think the remote control is not working but in reality the opener is trying to raise the garage door but there is an issue with the garage door that is preventing the garage door opener from being able to lift the door. 

After checking these items and can not figure out a simple repair, please call our office at Absolute Overhead Door to schedule one of our experts to repair your garage door or garage door opener. 

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